Protect Your Yomojo Account from Unauthorised Access

Why account security matters?

Your Yomojo account contains important information related to your services and personal data.

Protecting this information helps prevent:

• identity theft

• unauthorised service changes

• fraudulent access to your account

• misuse of your mobile services

To protect customers, Yomojo uses two-step verification when accessing or managing your account.

This additional security layer helps ensure that you can access and manage your services.

What Is a Two-Step Verification?

Two-step verification (also known as two-factor authentication) adds an extra security step when signing in or making changes to your account.

Even if someone obtains your password, they will still need a verification code sent to your registered device or contact method.

This process helps protect your account from:

• fraud

• identity theft

• unauthorised account changes

Two-step verification is now a mandatory requirement under new identity verification rules introduced by the Australian Communications and Media Authority (ACMA).

How to secure my Yomojo Account

The easiest way to keep your account protected is to make sure your contact details are always up to date.

• Sign in to your Yomojo App or Dashboard

• Select Profile

• Open Personal Details

• Confirm your mobile number and email address are correct

Keeping your contact details updated ensures your receive verification codes whenever your log in or manage your service.

Additional Tips to Protect your Account

You can further protect your account by following these simple security practices:

• Use a strong and unique password for your account

• Avoid sharing your login details with anyone

• Be cautious of phishing emails or SMS messages pretending to be from service providers

• Always access your account through the official Yomojo website or app

These steps help reduce the risk of fraud and unauthorised access.