How to protect yourself against Scams
Yomojo will never ask you to provide personal passwords, or use gift cards or cryptocurrency as payment. If you receive a suspicious communication claiming to be from Yomojo, contact us directly using the details on our website.
Cybercrime and online scams are becoming increasingly common. Fraudsters use emails, SMS messages, phone calls, and social media to trick people into revealing personal information or sending money.
If you receive an unexpected communication claiming to be from Yomojo:
Do not click links in suspicious emails or SMS messages.
Do not provide personal information.
Visit Yomojo's website directly by typing the address into your browser.
Contact Yomojo using the published contact information on our website.
Verify requests independently before taking action.
If you are unsure whether a communication is genuine, contact Yomojo directly.
Be cautious if a message contains any of the following:
Generic greetings such as "Dear Customer"
Poor spelling or grammar
Urgent requests for immediate action
Requests for passwords, verification codes or banking information
Suspicious links or attachments
Threats that an account will be suspended or closed
Requests for payment using gift cards, cryptocurrency or unusual payment methods
If in doubt, stop and verify the request using contact details obtained independently of the message. Never use phone numbers or links provided by a suspicious communication.
Australia's primary scam reporting service.
Resource | Description |
|---|---|
 Information on the latest scams, alerts and reporting. | |
National coordination centre for scam prevention and disruption. | |
Advice on protecting yourself online and recovering from cybercrime. | |
Information on phone scams, SMS scams, spam and telemarketing complaints. | |
A list of ACMA’s current and previous scam alerts | |
Free guide explaining common scams and how to avoid them. |
Additional resources and assistance can be found with IDCare; a government-backed, not-for-profit organization and registered charity serving as the national identity and cyber support service for Australia and New Zealand.
Stop all communication with the scammer.
Do not click any additional links or download files.
Change passwords for any affected online accounts.
Contact your financial institution immediately if banking details have been disclosed.
Monitor your accounts and credit activity.
Report the incident to Scamwatch or the ACMA.
Contact Yomojo immediately if:
your mobile service may have been compromised;
you suspect unauthorised SIM swapping or number porting;
you have shared Yomojo account credentials with a scammer.
Number porting fraud occurs when a scammer transfers your mobile number to another provider without your consent.
Warning signs include:
Your mobile service suddenly stops working.
You receive unexpected notifications about account changes.
You are unable to receive calls, texts or authentication codes.
If you suspect unauthorised porting:
Contact Yomojo immediately.
Change passwords for important accounts.
Contact your bank if multi-factor authentication codes may have been intercepted.
Report the incident to Scamwatch or the ACMA.
For more information, please see our editorial: Your Mobile Number Safe? New Scam Alert You Should Know
Phishing is a type of scam where criminals pretend to be a legitimate business, government agency, bank, telecommunications provider, or trusted organisation to obtain your personal, financial or account information.
These scams may be delivered via:
SMS messages
Phone calls
Social media messages
Fake websites
The goal is usually to steal personal information, gain access to accounts, commit identity theft or obtain money.
Remember: Phishing scams are designed to trick you into sharing personal or financial information. Legitimate organisations will never ask for sensitive details such as passwords, credit card numbers, or ID documents via email, text message, social media, or phone calls. They also won’t ask you to download software through unsolicited messages.
Be cautious if:
The sender asks you to act urgently.
The message asks you to verify account information.
The sender asks for passwords or one-time codes.
The message does not address you by name.
The sender details appear unusual.
The website address differs slightly from the legitimate website.
The message contains unexpected attachments or links.
If you receive an unexpected request for personal information, always verify it by contacting the organisation directly using a trusted and official contact method.
Learn How Scams Work
The ACCC’s The Little Black Book of Scams is a free, internationally recognised resource that helps Australians understand common scam tactics. It’s easy to read and packed with practical tips to help you spot and avoid scams.
Report Scam Calls and Messages
If you believe you’ve received a scam or fraudulent message, report it to the ACCC via Scamwatch. Reporting scams helps authorities warn the community, track scam trends, and take action to disrupt scam operations.
Use Scamwatch as a Safety Resource
Scamwatch isn’t just for reporting scams. The website also provides up-to-date scam alerts, real examples, and advice on how to protect your personal information and stay safe online.
To protect yourself from malware, make sure to keep your operating system and antivirus software up to date, avoid downloading software or files from untrusted sources, and be cautious when clicking on links or opening attachments in emails or messages. Additionally, practice good cybersecurity habits, such as using strong passwords and enabling two-factor authentication.
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Send us a message anytime and our support team will get back to you as soon as possible.
CHAT WITH US
Chat online with Jo, our virtual assistant, or connect with our support team when available.
Additional resources and assistance can be found with IDCare; a government-backed, not-for-profit organization and registered charity serving as the national identity and cyber support service for Australia and New Zealand.
Stop all communication with the scammer.
Do not click any additional links or download files.
Change passwords for any affected online accounts.
Contact your financial institution immediately if banking details have been disclosed.
Monitor your accounts and credit activity.
Report the incident to Scamwatch or the ACMA.
Contact Yomojo immediately if:
your mobile service may have been compromised;
you suspect unauthorised SIM swapping or number porting;
you have shared Yomojo account credentials with a scammer.
Number porting fraud occurs when a scammer transfers your mobile number to another provider without your consent.
Warning signs include:
Your mobile service suddenly stops working.
You receive unexpected notifications about account changes.
You are unable to receive calls, texts or authentication codes.
If you suspect unauthorised porting:
Contact Yomojo immediately.
Change passwords for important accounts.
Contact your bank if multi-factor authentication codes may have been intercepted.
Report the incident to Scamwatch or the ACMA.
For more information, please see our editorial: Your Mobile Number Safe? New Scam Alert You Should Know
