Pre-port Verification

Porting is the process of moving your mobile number from one provider to another. To protect you and comply with industry rules, we verify that the person requesting the transfer is authorised to do so. This pre-port verification helps prevent unauthorised transfers and fraud.

How the Pre-Port Verification Process Works

Follow this easy guide to keep you Connected as Expected.

Step 1

Request Number Transfer

Request your number transfer to Yomojo via our customer portal or by speaking with our agents over the phone.

Step 2

Receive a One-Time PIN

We send a unique 6-digit code by SMS to the mobile number you’re transferring.

Step 3

Verify Your Identity

Provide that code to verify your identity and begin the porting process.

Why this is required

✅ Prevents unauthorised ports and SIM-swap fraud.

✅ Confirms the requester controls the number being moved.

✅ Meets legal and regulatory obligations.

Further information is available on our Terms and Conditions page in our guide Pre-port Process Policy.

What should I do if I didn't request for my number to be transferred?

If you suspect that your phone number has been fraudulently transferred to another provider, you should report the activity to the following:

Your current mobile provider
The Australian Federal Police or the relevant State or Territory Police
Government services that assist individuals who have been targeted by fraud or scams, such as Scamwatch or IDCARE

The Australian Federal Police or the relevant State or Territory Police

Australian Federal Police

Call: 02 5126 0000

Visit: https://www.afp.gov.au/

State or Territory Police

Call: 131 444

Visit:

ACT:

https://police.act.gov.au/

NSW:

https://police.nsw.gov.au/

NT:

https://pfes.nt.gov.au/police