Submit a Complaint to Yomojo
You have the right to submit a complaint, and your feedback assists us in continually improving our services for you and other customers. Our Complaints Handling Policy details how we manage complaints and our dedication to resolving them.
What Constitutes a Complaint?
Reaching to request support or report on a service issue is not necessarily a complaint. A complaint arises when you inform us that something is unsatisfactory or unacceptable. This could pertain to an issue with our product or service, your interaction with us, or even the way we have handled an enquiry or previous complaint.
Addressing Your Complaint?
At Yomojo, we take all complaints seriously. We aim to respond within 2 working days and resolve most complaints within 10 working days. If more time is needed, we will keep you informed and work with you to reach a fair resolution. Our goal is to ensure your experience with Yomojo, whether it is mobile, internet, or customer support, meets your expectations.
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